Effective Date: 13/04/2025

FullyOps – Process Digitalisation, Lda. (“FullyOps“, “nous“, “nous“, or “notre“) is committed to protecting the privacy and personal data of its customers, website visitors, and platform users. This Privacy Policy outlines how we collect, use, store, and share personal data through our website (https://fullyops.com), cloud platform, and related services.

1. Controller and Contact Information

The entity responsible for processing your personal data is:

FullyOps – Process Digitalisation, Lda.
Rua Monte do Rio 165 Ponte
4805-289 Guimarães, Portugal
Email: hello@fullyops.com

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Identification Data: Name, company name, job title

• Contact Data: Email address, phone number

• Billing Information: Company VAT number, billing address, payment details (processed via Stripe)

• Technical Data: IP address, browser type and version, operating system, device type

• Usage Data: Pages visited, access times, platform feature usage

• Support Data: Messages sent via forms, chat, or email

• Marketing Data: Preferences, campaign interactions, newsletter engagement

3. How We Collect Personal Data

We collect your data through:

• Forms filled on our website (e.g., demo requests, contact)

• Platform account creation and use

• Cookies and tracking technologies

• Customer support interactions

• Analytics and usage tools

4. Purposes and Legal Grounds for Processing

Purpose	Legal Basis
Provide access to our platform and services	Contract performance
Create and manage user accounts	Contract performance
Respond to inquiries and support requests	Legitimate interest
Send product updates and news	Consent
Analyse product usage and improve performance	Legitimate interest
Ensure platform security and prevent fraud	Legitimate interest
Comply with legal and fiscal obligations	Legal obligation

You can withdraw your consent at any time by contacting us.

5. Sharing of Personal Data

We may share data with:

• Service providers: AWS (hosting), Google Cloud Services(hosting) Stripe (payment), Pipedrive (CRM) and Google Analytics (analytics tools)

• Legal authorities, when required by law

• Partners and resellers, in connection with providing support and demos

All third parties are contractually obliged to comply with GDPR standards.

6. International Data Transfers

Some partners may process data outside the European Economic Area (EEA). In such cases, FullyOps ensures compliance through:

• EU-approved Standard Contractual Clauses (SCCs)

• Adequacy decisions by the European Commission (e.g., for the UK)

7. Data Retention

Type of Data	Retention Period
Account and access data	As long as account is active
Billing and legal records	10 years (Portuguese law)
Marketing data	Until consent is withdrawn
Customer support data	Up to 3 years

We securely delete or anonymise data after the retention period ends.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data (Art. 15)

• Correct inaccurate or incomplete data (Art. 16)

• Request deletion of your data (Art. 17)

• Restrict processing (Art. 18)

• Data portability (Art. 20)

• Object to processing (Art. 21)

• Withdraw consent at any time

Contact us at [Insert email] to exercise these rights.

9. Complaints

If you believe your rights are not being respected, you may lodge a complaint with:

Comissão Nacional de Proteção de Dados (CNPD)
Rua de São Bento, nº 148-3º, 1200-821 Lisboa
Email: geral@cnpd.pt
Website: www.cnpd.pt

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Improve navigation and user experience

• Measure website traffic and interactions

• Support our marketing campaigns

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website

11. Data Security

We adopt industry-standard security measures, including:

• HTTPS encryption

• Secure servers and data storage

• Access control and internal data protection procedures

12. Updates to This Policy

We may update this policy when necessary. Material changes will be communicated on our website or via email.

Last updated: 18/04/2025

13. Contact

If you have questions or requests related to this policy, please contact:

FullyOps, Lda.
Rua Monte do Rio 165 Ponte
4805-289 Guimarães, Portugal
📧 Email: privacy@fullyops.com