{"id":517,"date":"2023-04-19T10:05:41","date_gmt":"2023-04-19T10:05:41","guid":{"rendered":"http:\/\/ivanz18.sg-host.com\/?page_id=517"},"modified":"2025-08-11T17:55:23","modified_gmt":"2025-08-11T17:55:23","slug":"privacidade","status":"publish","type":"page","link":"https:\/\/fullyops.com\/pt\/privacy\/","title":{"rendered":"Pol\u00edtica de Privacidade"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"517\" class=\"elementor elementor-517\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f05c819 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f05c819\" data-element_type=\"section\" data-e-type=\"section\" id=\"page-title-banner\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b851362\" data-id=\"b851362\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-889e5bb elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"889e5bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fdadce4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fdadce4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f18a25\" data-id=\"8f18a25\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a985ff elementor-widget elementor-widget-text-editor\" data-id=\"8a985ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Effective Date: 13\/04\/2025<\/strong><\/p><p>FullyOps &#8211; Process Digitalisation, Lda. (&#8220;<strong>FullyOps<\/strong>&#8220;, &#8220;<strong>we<\/strong>&#8220;, &#8220;<strong>us<\/strong>&#8220;, or &#8220;<strong>our<\/strong>&#8220;) is committed to protecting the privacy and personal data of its customers, website visitors, and platform users. This Privacy Policy outlines how we collect, use, store, and share personal data through our website (<a href=\"https:\/\/fullyops.com\">https:\/\/fullyops.com<\/a>), cloud platform, and related services.<\/p><div>\u00a0<\/div><h3>1. Controller and Contact Information<\/h3><p>The entity responsible for processing your personal data is:<\/p><p><strong>FullyOps &#8211; Process Digitalisation, Lda.<\/strong><br \/>Rua Monte do Rio 165 Ponte<br \/>4805-289 Guimar\u00e3es, Portugal<br \/><strong>Email:<\/strong> hello@fullyops.com<\/p><h3>2. What Personal Data We Collect<\/h3><p>We may collect the following categories of personal data:<\/p><ul data-spread=\"false\"><li><p><strong>Identification Data<\/strong>: Name, company name, job title<\/p><\/li><li><p><strong>Contact Data<\/strong>: Email address, phone number<\/p><\/li><li><p><strong>Billing Information<\/strong>: Company VAT number, billing address, payment details (processed via Stripe)<\/p><\/li><li><p><strong>Technical Data<\/strong>: IP address, browser type and version, operating system, device type<\/p><\/li><li><p><strong>Usage Data<\/strong>: Pages visited, access times, platform feature usage<\/p><\/li><li><p><strong>Support Data<\/strong>: Messages sent via forms, chat, or email<\/p><\/li><li><p><strong>Marketing Data<\/strong>: Preferences, campaign interactions, newsletter engagement<\/p><\/li><\/ul><h3>3. How We Collect Personal Data<\/h3><p>We collect your data through:<\/p><ul data-spread=\"false\"><li><p>Forms filled on our website (e.g., demo requests, contact)<\/p><\/li><li><p>Platform account creation and use<\/p><\/li><li><p>Cookies and tracking technologies<\/p><\/li><li><p>Customer support interactions<\/p><\/li><li><p>Analytics and usage tools<\/p><\/li><\/ul><h3>4. Purposes and Legal Grounds for Processing<\/h3><div>\u00a0<\/div><table><tbody><tr><th>Purpose<\/th><th>Legal Basis<\/th><\/tr><tr><td>Provide access to our platform and services<\/td><td>Contract performance<\/td><\/tr><tr><td>Create and manage user accounts<\/td><td>Contract performance<\/td><\/tr><tr><td>Respond to inquiries and support requests<\/td><td>Legitimate interest<\/td><\/tr><tr><td>Send product updates and news<\/td><td>Consent<\/td><\/tr><tr><td>Analyse product usage and improve performance<\/td><td>Legitimate interest<\/td><\/tr><tr><td>Ensure platform security and prevent fraud<\/td><td>Legitimate interest<\/td><\/tr><tr><td>Comply with legal and fiscal obligations<\/td><td>Legal obligation<\/td><\/tr><\/tbody><\/table><p>You can withdraw your consent at any time by contacting us.<\/p><div>\u00a0<\/div><h3>5. Sharing of Personal Data<\/h3><p>We may share data with:<\/p><ul data-spread=\"false\"><li><p><strong>Service providers<\/strong>: AWS (hosting), Google Cloud Services(hosting) Stripe (payment), Pipedrive (CRM) and Google Analytics (analytics tools)<\/p><\/li><li><p><strong>Legal authorities<\/strong>, when required by law<\/p><\/li><li><p><strong>Partners and resellers<\/strong>, in connection with providing support and demos<\/p><\/li><\/ul><p>All third parties are contractually obliged to comply with GDPR standards.<\/p><h3>6. International Data Transfers<\/h3><p>Some partners may process data outside the European Economic Area (EEA). In such cases, FullyOps ensures compliance through:<\/p><ul data-spread=\"false\"><li><p>EU-approved <strong>Standard Contractual Clauses (SCCs)<\/strong><\/p><\/li><li><p>Adequacy decisions by the European Commission (e.g., for the UK)<\/p><\/li><\/ul><h3>7. Data Retention<\/h3><div>\u00a0<\/div><table><tbody><tr><td style=\"text-align: center;\"><strong>Type of Data<\/strong><\/td><td style=\"text-align: center;\"><strong>Retention Period<\/strong><\/td><\/tr><tr><td>Account and access data<\/td><td>As long as account is active<\/td><\/tr><tr><td>Billing and legal records<\/td><td>10 years (Portuguese law)<\/td><\/tr><tr><td>Marketing data<\/td><td>Until consent is withdrawn<\/td><\/tr><tr><td>Customer support data<\/td><td>Up to 3 years<\/td><\/tr><\/tbody><\/table><p>We securely delete or anonymise data after the retention period ends.<\/p><div>\u00a0<\/div><h3>8. Your Rights<\/h3><p>Under GDPR, you have the right to:<\/p><ul data-spread=\"false\"><li><p>Access your personal data (Art. 15)<\/p><\/li><li><p>Correct inaccurate or incomplete data (Art. 16)<\/p><\/li><li><p>Request deletion of your data (Art. 17)<\/p><\/li><li><p>Restrict processing (Art. 18)<\/p><\/li><li><p>Data portability (Art. 20)<\/p><\/li><li><p>Object to processing (Art. 21)<\/p><\/li><li><p>Withdraw consent at any time<\/p><\/li><\/ul><p>Contact us at [Insert email] to exercise these rights.<\/p><h3>9. Complaints<\/h3><p>If you believe your rights are not being respected, you may lodge a complaint with:<\/p><p><strong>Comiss\u00e3o Nacional de Prote\u00e7\u00e3o de Dados (CNPD)<\/strong><br \/>Rua de S\u00e3o Bento, n\u00ba 148-3\u00ba, 1200-821 Lisboa<br \/>Email: <a>geral@cnpd.pt<\/a><br \/>Website: <a>www.cnpd.pt<\/a><\/p><h3>10. Cookies and Tracking Technologies<\/h3><p class=\"p1\">We use cookies and similar technologies to enhance your experience on our website. These technologies help us:<\/p><ul><li><p class=\"p1\">Improve navigation and user experience<\/p><\/li><li><p class=\"p1\">Measure website traffic and interactions<\/p><\/li><li><p class=\"p1\">Support our marketing campaigns<\/p><\/li><\/ul><p class=\"p1\">You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website<\/p><h3>11. Data Security<\/h3><p>We adopt industry-standard security measures, including:<\/p><ul data-spread=\"false\"><li><p>HTTPS encryption<\/p><\/li><li><p>Secure servers and data storage<\/p><\/li><li><p>Access control and internal data protection procedures<\/p><\/li><\/ul><h3>12. Updates to This Policy<\/h3><p>We may update this policy when necessary. Material changes will be communicated on our website or via email.<\/p><p><strong>Last updated:<\/strong> 18\/04\/2025<\/p><div><hr \/><\/div><h3>13. Contact<\/h3><p>If you have questions or requests related to this policy, please contact:<\/p><p><strong>FullyOps, Lda.<\/strong><br \/>Rua Monte do Rio 165 Ponte<br \/>4805-289 Guimar\u00e3es, Portugal<br \/>\ud83d\udce7 Email: privacy@fullyops.com<\/p><div><hr \/><\/div><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Effective Date: 13\/04\/2025 FullyOps &#8211; Process Digitalisation, Lda. (&#8220;FullyOps&#8220;, &#8220;we&#8220;, &#8220;us&#8220;, or &#8220;our&#8220;) is committed to protecting the privacy and personal data of its customers, website visitors, and platform users. This Privacy Policy outlines how we collect, use, store, and share personal data through our website (https:\/\/fullyops.com), cloud platform, and related services. \u00a0 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"content-type":"","_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-517","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"Pedro Morgado","author_link":"https:\/\/fullyops.com\/pt\/author\/pedro-morgado\/"},"uagb_comment_info":0,"uagb_excerpt":"Privacy Policy Effective Date: 13\/04\/2025 FullyOps &#8211; Process Digitalisation, Lda. (&#8220;FullyOps&#8220;, &#8220;we&#8220;, &#8220;us&#8220;, or &#8220;our&#8220;) is committed to protecting the privacy and personal data of its customers, website visitors, and platform users. This Privacy Policy outlines how we collect, use, store, and share personal data through our website (https:\/\/fullyops.com), cloud platform, and related services. \u00a0&hellip;","_links":{"self":[{"href":"https:\/\/fullyops.com\/pt\/wp-json\/wp\/v2\/pages\/517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fullyops.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fullyops.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fullyops.com\/pt\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/fullyops.com\/pt\/wp-json\/wp\/v2\/comments?post=517"}],"version-history":[{"count":0,"href":"https:\/\/fullyops.com\/pt\/wp-json\/wp\/v2\/pages\/517\/revisions"}],"wp:attachment":[{"href":"https:\/\/fullyops.com\/pt\/wp-json\/wp\/v2\/media?parent=517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}